Dear Customers, we have three separate billing platforms, please read it carefully.
1. If you subscribed on our website, please manage your billing directly on our Customer Portal.
2. If you subscribed via the Apple App Store or Google Play Store, manage your billing through your mobile device settings.
3. If you were charged through PayPal, please login to your paypal account to manage.
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1. Website Subscriptions
The majority of our customers set up their subscriptions through our website. Please visit our Customer Portal. Simply enter your email address to receive a login link—no password required. If you enter your email address but not receiving any email, see below.
On our Customer Portal, effortlessly manage all your Dinolingo billing requirements, including payments, credit card updates, subscriptions, cancellations, receipts, invoices, upgrades, downgrades and more, all in one convenient location.
2. App Subscriptions
If you have been billed by Apple or Google through the app store, then you subscribed to our app. Go to your mobile device’s Settings, navigate to Subscriptions, and select Dinolingo. Follow the detailed instructions on iOS, and Android.
If you don’t see Dinolingo in your subscriptions list, then most likely it’s because you subscribed on our website instead, in that case visit Customer Portal. See above.
3. Paypal Charges:
If your payments are made through PayPal, log in to your PayPal account and cancel directly using your email address and password.
If you can’t find your account or email address or face any issues, please contact us on time at info@dinolingo.com and we will make sure to help you to find your account information.
CANCELLATION QUESTIONS:
I checked my subscriptions on my mobile device but I don’t see Dinolingo app:
It’s likely because you subscribed on our website rather than through the app. Most of our customers follow this route, registering on our website and then downloading the free app afterward. In this case, please visit our Customer Portal to cancel.
I entered my email address on the Customer Portal but did not receive a login link.
Option 1: If you only finished the first step of registration on our website without providing payment details in the second step, your subscription is incomplete, and your account is inactive. No need to cancel as it will be deleted automatically at a later date.
Option 2: If you also completed the second step, providing payment information or being charged: It’s possible that you used a different email address or made a typo during sign-up. Please carefully fill out our billing issues form for assistance in locating your subscription.
I canceled on the customer portal but did not receive a cancellation email:
After canceling your subscription on our website or paypal, expect an email. If no email is received, your subscription is still active. If you don’t receive an email after canceling or if you are unable to cancel, please fill out our billing issues form here. Please see our No Refund policy here.
I thought I canceled but I was charged?
If you did not receive an email, it was not canceled. If you received a cancellation confirmation email after your cancellation, please read below.
1. You might have multiple subscriptions linked to different email addresses. Please check other email addresses.
2. If the bank initially failed to process a charge due to insufficient funds, it might have completed the transaction later, even after your attempt to cancel the subscription.
I thought this was a one time charge not a recurring subscription
At Dinolingo, our service is based on a subscription model, renews monthly or yearly, as clearly stated on our checkout page, our emails and throughout our site where you consent during checkout process.
REFUND QUESTIONS:
Do you have a refund policy?
No, Please see our No Refund Policy. If you were on a seven-day free trial and did not cancel before the trial period ended, the system automatically processes the subscription fee exactly seven days after the trial begins.
I forgot to cancel. Or I could not log in to cancel. Can I get a refund anyway?
Unfortunately, we are unable to issue refunds once a charge has been processed, as outlined in our No Refund Policy. To avoid future charges, please ensure to cancel your subscription within the free trial period if you decide not to continue with our service. For assistance with managing or cancelling your subscription, please visit our help section or contact our support team directly at least 24 hours before you will be charged.
RE-ACTIVATING YOUR ACCOUNT:
To activate or re-activate your inactive subscription, please Login to your account and Click here to pick a subscription plan. Next, you will be directed to our shopping cart.